Store Policy

Customer Care

At Hal51, we pride ourselves on our unwavering commitment to ensuring our customers have the best possible experience. We understand that it's not just about the products or services we offer, but also about the after-sales service, the ease of contacting us, and how we address concerns. Your satisfaction, trust, and confidence in our brand are paramount.

Contacting Us

If you have any queries, concerns, or feedback, we want to hear from you! You can reach out to our dedicated customer care team through:

Email: contact@hal51.ai

We aim to respond to all queries within 24 hours. Our team is trained to handle a wide range of issues, ensuring that you'll always find a solution or get the information you need.

Privacy & Safety

This policy outlines our practices regarding the collection, use, and protection of your personal information. We aim to communicate our practices in clear and straightforward language to ensure you're informed and confident in using our services.

1. Collection of Personal Information

When you visit our site or make a purchase, we collect certain personal information to ensure we can provide you with the best possible service. This may include your name, email address, postal address, and payment details.

2. Use of Third-party Banking

To verify payments and to ensure the security of your financial information, we use reputable third-party banking services. These third-party providers have their own strict privacy policies in place to protect your data. [Your Company Name] never stores your credit card information.

3. Use of Collected Data

The information we collect is primarily used to:

Process and fulfill your order.
Respond to your queries and requests.
Enhance and personalize your shopping experience.
Provide updates, promotions, and news (only if you opt-in for such communications).

4. Post-purchase Communication

After a successful purchase, we may contact you to confirm your order, provide shipping details, or request feedback. We believe in maintaining an open channel with our users, ensuring they're satisfied with their purchase and our services.

5. Data Protection

Protecting your personal information is paramount to us. We implement a variety of security measures, including encryption and authentication tools, to ensure the safety of your personal data. Furthermore, we limit the access of this data only to employees who need it to carry out their job responsibilities.

6. Changes to this Policy

From time to time, we may update our privacy & safety policy to reflect changes in our practices. We will always notify our users of any significant changes and ensure that the updated policy is available on our site.

7. Gaining Your Trust

Your trust is essential to us. We are committed to transparency and clarity in all our interactions with you. Should you have any questions or concerns about our privacy practices, please do not hesitate to contact us at [support@yourcompany.com].

Thank you for choosing [Your Company Name]. We are honored to serve you and promise always to prioritize your privacy and safety.

Payment Methods

- Credit / Debit Cards

- Google Pay

- Apple Pay